Terms & Conditions

Last updated: 8th of July 2026

These Terms and Conditions explain the rules for using this website and for buying or booking services and digital products from Present Brave & Kind.

Please read them alongside the Privacy and Cookie Policy, the Code of Ethics, and any specific information given at the time of booking or purchase.

By using this website, you agree to the terms that apply to website use. When you book or purchase a service or product, the terms in force at the time of booking or purchase, together with any service-specific agreement provided to you, will apply.

Who I am

Present Brave & Kind is run by Anaïs Holt.

Email: anais.holt@presentbravekind.uk
Business address: 83 Hillberry, RGI2 7ZY, Br@cknell, Berksh1re, United Kingd0m

In these terms, “I”, “me” and “my” refer to Anaïs Holt and Present Brave & Kind. “You” refers to the person using the website, booking a service, attending a session, joining a course, buying a digital product, or engaging with my work.

Website use

This website is here to share information about my work, services, courses, workshops, writing and resources.

You agree to use this website lawfully and respectfully. You must not use it to send, upload or share anything that is illegal, offensive, harassing, discriminatory, defamatory, misleading, infringes someone else’s intellectual property rights, or promotes illegal activity.

If you believe that any content on this website infringes your rights, please contact me using the Contact Me form or by email.

Intellectual property and website content

Unless otherwise stated, the text, images, audio, video, graphics, course materials, downloads and other content on this website belong to Present Brave & Kind or are used with permission.

You may read, watch, listen to and download materials for your own personal use where this is clearly allowed.

You may not copy, reproduce, share, sell, teach from, adapt, publish, upload or distribute my content, course materials, meditations, recordings, images, reports or downloads without written permission.

This applies whether the content is free or paid.

Website information and wellbeing disclaimer

The information on this website is provided for general reflection, wellbeing, education and self-learning.

The content offered by Present Brave & Kind is designed to support reflection, mindfulness, personal growth, family life and home wellbeing. It is not medical care, mental health treatment, psychotherapy, diagnosis, crisis support, surveying, architecture, interior design, structural advice, financial advice or legal advice.

You remain responsible for your own choices, health, home, relationships and decisions. If you are unsure whether a service, practice, course or recommendation is suitable for you, please seek appropriate medical, therapeutic, legal, financial, architectural or other professional advice.

Age requirement

This website and my services are intended for adults.

You must be at least 18 years old to purchase services, book sessions, join paid courses, buy digital products or enter into an agreement with Present Brave & Kind.

Booking and purchasing services

Some services and products may be bought directly through the website. Others may be arranged by email, booking link, proposal, invoice or written agreement.

Before you book or buy, the relevant page or communication will explain what is included, the price, how the service or product is delivered, and any specific terms that apply.

A booking is confirmed when payment has been received, or when we have both agreed the booking in writing.

For private clients, payment is usually required in advance unless we agree otherwise in writing.

For corporate clients, payment terms will be set out in the proposal, invoice, statement of work, purchase order, contract or written email agreement.

Consumer cancellation rights

If you buy a service or digital product online as a consumer, you may have a legal right to cancel within 14 days.

There are different rules depending on whether you are buying:

• A one-to-one service;

• A coaching or meditation package;

• A bespoke report;

• A live workshop or course;

• Digital content, such as an on-demand course, audio recording, video or downloadable resource.

The sections below explain how this works for each type of offer.

Starting a service within the 14-day cancellation period

If you ask me to start providing a service within 14 days of booking, I may ask you to confirm:

“I ask Present Brave & Kind to begin providing this service before the end of the 14-day cancellation period. I understand that if I cancel after the service has started, I may need to pay for the work already carried out. If the service is fully completed before I cancel, I understand that I may lose my right to cancel.”

This may apply to one-to-one sessions, coaching packages, meditation teaching, bespoke guided meditations, Feng Shui consultations or Feng Shui reports.

Digital content with immediate access

Some products are digital content. This includes on-demand courses, downloadable meditations, videos, audio recordings, digital workbooks, recorded classes and other instant-access resources.

Before you receive immediate access to digital content, you may be asked to confirm:

“I agree to receive immediate access to this digital content. I understand that by accessing the content before the end of the 14-day cancellation period, I lose my right to cancel once access begins.”

If you do not agree to this, access to the digital content may be delayed until the 14-day cancellation period has ended.

Once digital content has been accessed or downloaded with your consent, refunds are not usually available unless the content is faulty, not as described, or I choose to offer a refund as a gesture of goodwill.

One-to-one coaching, meditation or wellbeing sessions

This includes coaching sessions, meditation teaching, mindfulness sessions, connection calls, follow-up sessions and similar one-to-one services.

Rescheduling

I understand that family life is not always tidy. Children get ill, trains disappear into the void, and occasionally the day becomes a small administrative bonfire.

If you need to reschedule, please give as much notice as possible.

You may reschedule a one-to-one session once, provided you give at least 24 hours’ notice.

If you cancel or reschedule with less than 24 hours’ notice, the session may be treated as used and no refund will be given, unless there are exceptional circumstances.

Lateness

If you are late, the session will usually still end at the scheduled time.

If I am late, I will make up the time or offer an alternative arrangement.

Cancellation

If you cancel more than 48 hours before the session and no preparation work has started, I will offer a refund or reschedule.

If you cancel less than 48 hours before the session, I may keep the fee to cover the reserved time.

If the booking was made within the 14-day cancellation period and you asked me to start the service during that period, I may charge for any work already carried out.

Coaching or meditation packages

For packages, the payment, number of sessions, expiry period and any included resources will be explained before you book.

Unless agreed otherwise, packages must be used within the period stated at purchase.

If you wish to cancel a package after it has started, I may refund the unused part after deducting:

• Sessions already delivered;

• Preparation already carried out;

• Digital materials already accessed;

• Any reasonable administrative or payment processing costs;

• Any discount that depended on purchasing the package.

Live online workshops and courses

This includes live online meditation courses, group sessions, workshops and similar events.

Cancellation by you

If you cancel at least 7 days before the start date, I will offer a refund or transfer to another suitable event where available.

If you cancel between 7 days and 48 hours before the start date, I may offer a transfer or partial refund, depending on the event and whether I can fill your place.

If you cancel less than 48 hours before the start date, refunds are not usually available.

If you have already accessed digital materials, recordings or downloadable resources connected to the event, the digital content rules may also apply.

Missed sessions

If you miss a live session, I am not usually able to offer a refund for that session.

Where recordings are included, you may be able to access the recording for the period stated at the time of booking.

Cancellation by me

If I need to cancel a live online workshop or course, I will offer a refund, transfer or alternative date where possible.

In-person workshops and classes

This includes face-to-face workshops, group classes, creative sessions, mindfulness workshops and community events.

Cancellation by you

Because in-person events may involve venue, travel, preparation, materials and catering costs, cancellation terms may be stricter than online events.

Unless the event page says otherwise:

• Cancellation more than 30 days before the event: refund or transfer, minus any non-refundable costs already incurred;

• Cancellation between 30 and 7 days before the event: partial refund or transfer may be offered if your place can be filled;

• Cancellation less than 7 days before the event: refunds are not usually available.

If you cannot attend, you may ask to transfer your place to someone else, provided this is suitable for the event and agreed in advance.

Missed sessions

If you miss a in-person session, I am not usually able to offer a refund for that session.

Where recordings are included, you may be able to access the recording for the period stated at the time of booking.

Cancellation by me

If I need to cancel an in-person workshop or class, I will offer a refund, transfer or alternative date where possible.

Accessibility and participation

Please tell me before the event if you have accessibility needs, mobility needs, sensory needs, health considerations or anything that would help you take part more comfortably.

You are responsible for listening to your own body and adapting or stopping any practice where needed.

On-demand courses

On-demand courses may include videos, audio recordings, workbooks, reflection prompts, live calls, community elements or other digital resources.

The course page will explain what is included, how access works, and how long access lasts.

Unless otherwise stated, course materials are for your personal use only. You may not copy, share, sell, upload, teach from, reproduce or distribute them.

Because on-demand courses are digital content, you will usually be asked to agree to immediate access and acknowledge that you lose the 14-day cancellation right once access begins.

If you have not accessed the course and you cancel within the applicable cancellation period, I will consider a refund in line with your legal rights.

Digital downloads

Digital downloads include meditation audios, recorded practices, PDFs, workbooks and other downloadable resources.

Downloads are for your personal use only.

You may not copy, share, sell, upload, teach from, reproduce or distribute them.

Before receiving immediate access, you will usually be asked to agree to immediate access and acknowledge that you lose the 14-day cancellation right once access begins.

If a download link does not work or the file is faulty, please contact me and I will do my best to fix it.

Bespoke guided meditations

Bespoke guided meditations are personalised digital products created for you based on information you provide.

Once I have started preparing a bespoke meditation, cancellation may not be available in full because personalised work has begun.

If you cancel after work has started, I may retain a reasonable amount to cover the work already completed.

If the final recording has been delivered or accessed, refunds are not usually available unless there is a fault or I choose to offer a refund as a gesture of goodwill.

Feng Shui consultations and reports

Feng Shui consultations and reports are reflective home wellbeing services. They may include intake forms, home photos or videos, floor plans, resident information, dates of birth, consultation calls, analysis, written recommendations and follow-up discussion.

They are not structural surveys, architectural advice, interior design advice, planning advice, medical advice or a guarantee of particular outcomes.

Before work starts

You may cancel before I have started reviewing your intake information, photos, videos, floor plans or other materials.

If no work has started, I will refund your payment. Where you are exercising a statutory cancellation right, the refund will be made in full. Outside that statutory period, any deduction for an unrecoverable cost will only be made where it is fair, proportionate and permitted by law.

After work has started

Once I have started reviewing your material, preparing calculations, analysing your home or writing your report, I may keep a reasonable part of the fee to reflect the work already carried out.

If the report has been completed or delivered, refunds are not usually available, unless there is a fault with the service or I choose to offer a goodwill refund.

Client material

You are responsible for providing accurate information, including plans, photos, videos, dates, directions and household details where relevant.

If information is incomplete or inaccurate, the report may be less accurate or may need further paid work to revise.

Home photos, videos and floor plans

I will use your home photos, videos and floor plans only for the purpose of providing the consultation, unless you give separate permission for teaching, portfolio, case study or marketing use.

Corporate work

Corporate work may include talks, wellbeing workshops, mindfulness sessions, parent wellbeing sessions, coaching-related workshops, Feng Shui or home wellbeing sessions, consultancy, or bespoke programmes for organisations.

Corporate bookings will usually be confirmed through a proposal, statement of work, purchase order, invoice, contract or written email agreement.

Fees and payment

Unless agreed otherwise, invoices are payable within 30 days of the invoice date.

For larger projects, a deposit, staged payment or payment in advance may be required.

Cancellation by the client

Unless the proposal says otherwise:

• Cancellation more than 30 days before delivery: no cancellation fee, except for costs already incurred;

• Cancellation between 30 and 14 days before delivery: 50% of the agreed fee may be payable;

• Cancellation less than 14 days before delivery: 100% of the agreed fee may be payable.

Travel, accommodation, materials, venue costs or other committed expenses may be charged where they have already been incurred or cannot be recovered.

Rescheduling

Where possible, I will try to reschedule corporate work rather than cancel it. Rescheduling depends on availability and may involve additional costs if preparation, travel, venue or contractor costs have already been incurred.

Late payment

If a corporate invoice is not paid by the due date, I reserve the right to charge statutory interest and reasonable debt recovery costs in line with UK late commercial payment rules, unless different payment terms have been agreed in writing.

I may also pause further work until overdue invoices are paid.

Gift cards or vouchers

Gift cards or vouchers are valid for the period stated at purchase.

They cannot usually be exchanged for cash.

If a service price increases before the voucher is used, I may ask the recipient to pay the difference unless the voucher clearly states that it covers a specific service in full.

Links to other websites and platforms

This website may include links to other websites, booking platforms, payment providers, social media platforms, newsletter platforms or resources.

I am not responsible for the content, policies or practices of external websites or platforms. Please check their terms and privacy policies if you use them.

Privacy and cookies

How I collect, use, store and protect personal information is explained in my Privacy and Cookie Policy.

If you contact me, book a service, buy a product, join a course, subscribe to my newsletter or use this website, your personal information will be handled in line with that policy.

Complaints

If something does not feel right, please contact me as soon as possible so I can understand what has happened and try to resolve it. I will consider your concern with care, fairness and clarity.

If your concern relates to the service or product you received, please contact me at anais.holt@presentbravekind.uk and explain what happened and what you would like me to consider doing.

If your concern relates to how I have collected, used, stored, shared, retained or protected personal information, it may be treated as a data protection complaint. My Privacy and Cookie Policy explains how to make a data protection complaint, how I will investigate and respond, and your right to complain to the Information Commissioner’s Office.

Raising a complaint does not affect your statutory or consumer rights.

Disputes

I hope we can resolve any disagreement with honesty, kindness and common sense.

If a dispute arises in connection with these Terms and Conditions, this website, or a service or product purchased from Present Brave & Kind, we agree to first try to resolve it through good faith discussion.

If we cannot resolve the issue between us, we may consider mediation through an appropriate mediation provider, such as CEDR, before taking legal action.

Nothing in this section affects your legal rights as a consumer.

Governing law

These Terms and Conditions, and your use of this website and services, are governed by the laws of England and Wales.

Any dispute that cannot be resolved through discussion or mediation will be subject to the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere.

Changes to these terms

I may update these terms from time to time as my website, services, tools or legal obligations change.

The latest version will be published on this page.

The terms that apply to your purchase are the terms in place at the time you book or buy, unless we agree otherwise in writing.