Privacy and Cookie Policy

Last updated: 8th July 2026

Present Brave & Kind is committed to treating your personal information with care, respect and common sense.

My work often involves personal reflection, family life, emotional wellbeing and sometimes details about your home. I know this can feel tender. This policy explains what information I collect, why I collect it, how I use it, how long I keep it, and what choices you have.

Who I am

Present Brave & Kind is run by Anaïs Holt.

For data protection purposes, I am the data controller for the personal information I collect and use in my business.

You can contact me at:

Email: anais.holt@presentbravekind.uk
Business address: 83 Hillberry, RGI2 7ZY, Br@cknell, Berksh1re, United Kingd0m

What information I collect

The information I collect depends on how you interact with me and which service you use.

I may collect:

• Your name and contact details, such as email address and phone number;

• Information you send through my contact forms, booking forms or emails;

• Information needed to provide coaching, meditation teaching, Feng Shui consultations, workshops or online courses;

• Accessibility needs or practical information that helps you take part safely and comfortably;

• Feedback, reviews or testimonials you choose to share;

• Payment and invoice information;

• Newsletter sign-up information;

• Website and cookie information, such as analytics data, if you consent to analytics cookies.

For Feng Shui consultations, I may also collect:

• The property address;

• Floor plans, room details, photos or videos of your home;

• Information about who lives in the home;

• Dates of birth where needed for the Feng Shui method used;

• Your aims, concerns and priorities for the consultation.

For coaching or meditation work, I may collect:

• Relevant personal context you choose to share;

• Wellbeing aims, challenges, preferences and reflections;

• Session notes or brief follow-up summaries where these are useful to support the work.

Sensitive information

Sometimes, the information you choose to share may include sensitive personal data. This may include information about your physical or mental health, disability, neurodivergence, pregnancy, family life, ethnic origin, religion, beliefs, relationships or other personal circumstances.

I only ask for sensitive information where it is relevant to the service, safety, accessibility or the quality of the work we are doing together. You do not need to share more than feels appropriate.

Where I process this kind of information, I do so with particular care. My usual lawful basis is that the information is needed to provide the service you have requested, and where special-category data is involved I rely on your explicit consent or another appropriate legal condition where relevant.

You can withdraw consent for optional sensitive information at any time, although this may affect how personalised or appropriate the service can be.

Children and family information

My services are for adults. However, because I work with parents and families, you may sometimes share information about your children or family members.

Please only share information about children or other family members where it is relevant to the work we are doing together. I will treat this information with care and will not use it for marketing, testimonials or case studies without appropriate permission.

If a child is directly involved in any service, I will ask for appropriate parental consent and will use language and processes suitable for the situation.

How I use your information

I use your information to:

• Respond to enquiries;

• Arrange calls, appointments, courses, workshops or consultations;

• Provide the service you have booked;

• Prepare personalised coaching, meditation or Feng Shui materials;

• Create and send reports, recordings or resources where relevant;

• Send service-related emails, such as confirmations, reminders, links and follow-up notes;

• Take payment and keep business records;

• Improve my services using feedback;

• Send newsletters or marketing emails where you have signed up or where the law allows;

• Comply with legal, tax, accounting and insurance obligations;

• Protect the safety, wellbeing and rights of clients, participants and my business.

I do not sell your personal data.

Lawful bases for using your information

Depending on the situation, I rely on one or more of the following lawful bases:

• Contract: to provide a service you have booked or asked me to provide.

• Consent: for optional marketing emails, testimonials, case studies, certain sensitive information, and some cookies.

• Legitimate interests: to run and improve my business, respond to enquiries, keep appropriate records, and communicate with you in a reasonable and relevant way.

• Legal obligation: where I need to keep accounting, tax or other legally required records.

• Vital interests or safeguarding: in rare situations where I believe there is a serious risk of harm.

Marketing and newsletters

If you sign up to my newsletter, I will use your email address to send reflective writing, updates, resources and information about my services.

I currently use Substack for my newsletter. Substack may collect and process some information in line with its own privacy policy and platform terms. I can see information such as your email address and subscription activity where Substack makes this available to me.

You can unsubscribe from the newsletter at any time using the unsubscribe link in the email.

I will not add you to my newsletter simply because you have booked a session, followed me on social media, connected with me on LinkedIn, or contacted me, unless you have signed up or the law clearly allows me to send you relevant marketing with an easy opt-out.

Testimonials, reviews and case studies

I will only use testimonials, case studies, client stories, home images or report examples with your permission.

Before using anything identifiable, I will ask you what you are comfortable with, such as whether I may use your first name, initials, anonymous wording, images of your home, or edited extracts from your feedback.

You can withdraw permission for future use at any time. If something has already been printed, published, shared in a live presentation, or included in material that cannot reasonably be recalled, I may not be able to remove it completely, but I will stop using it in future where reasonably possible.

Payments

Payments may be processed through third-party providers such as PayPal, Stripe or bank transfer. These providers process payment information under their own terms and privacy policies.

I do not store full card details myself.

Where your information is stored

Your information may be stored in systems I use to run my business, including:

• Google Workspace, including Gmail, Google Drive, Google Forms, Google Calendar and related tools;

• Substack for newsletter subscribers;

• Payment providers such as PayPal or Stripe;

• Website and analytics services connected to my website;

• Booking, communication or administrative tools used for client work.

I review the tools I use and aim to choose services with appropriate privacy and security standards.

Use of digital and AI-assisted tools

I may use professional digital tools, including AI-assisted tools, to support admin, organisation, drafting, reflection, summarising, course creation or report preparation.

Where possible, I remove or reduce identifying details before using these tools. This may include removing names, exact addresses, dates of birth, contact details, faces, or other information that could identify you or your family.

I do not use AI-assisted tools to make automated decisions about you or to determine whether you may access a service.

Where possible, I remove or reduce identifying information before using an AI-assisted tool. If using identifiable personal information or special-category information in an AI-assisted tool is reasonably necessary to provide your service, I will explain the proposed use and seek your explicit permission before doing so. I will also consider whether the information can be minimised, coded or processed in another way.

Further information about the AI-assisted tools I use, their purposes and the safeguards I apply is available in my AI Policy accessible on request.

Sharing your information

I may share your information only where needed, for example with:

• Service providers who help me run my business, such as email, storage, payment, booking, newsletter, website or analytics providers;

• Professional advisers, such as an accountant, insurer, solicitor or supervisor, where relevant;

• A venue, facilitator or corporate client where this is necessary for a workshop, and only to the extent needed;

• Authorities or safeguarding services where I am legally required to do so, or where I believe there is a serious risk of harm.

I do not sell, rent or trade email lists.

International transfers

Some of the tools I use may store or process data outside the UK.

Where this happens, I aim to use services that have appropriate safeguards in place, such as UK adequacy arrangements, standard contractual clauses, UK international data transfer terms, or equivalent legal protections.

How long I keep your information

I keep personal information only for as long as needed for the purpose it was collected, unless I need to keep it longer for legal, tax, accounting, insurance or safeguarding reasons.

My usual retention periods are:

I may keep information for longer where this is necessary to establish, exercise or defend a legal claim, meet a legal or insurance requirement, address a safeguarding concern or deal with an unresolved complaint.Where I no longer need identifiable information, I will delete it, anonymise it or minimise what I keep.

Security

I take reasonable steps to keep your information secure. This includes using password protection, access controls, two-factor authentication where available, secure storage, and limiting access to the information needed for my work.

No system is completely risk-free, but I aim to handle your information with care and to reduce unnecessary storage, sharing and duplication.

Your rights

You have rights under data protection law. These may include the right to:

• Ask what personal information I hold about you;

• Ask for inaccurate information to be corrected;

• Ask for information to be deleted in some circumstances;

• Ask me to restrict how I use your information in some circumstances;

• Object to certain uses of your information;

• Withdraw consent where I rely on consent;

• Ask for a copy of your information in a portable format in some circumstances.

If you are concerned about how I have collected, used, stored, shared, retained or protected your personal information, you have the right to make a data protection complaint directly to me.

You can make a complaint by emailing anais.holt@presentbravekind.uk or by using the contact form on this website. 

Please include:

1. Your name and preferred contact details;

2. A description of what has happened;

3. The personal information or service involved, where known;

4. Any relevant dates or supporting information; and

5. What you would like me to consider doing.

You do not have to use legal language or a particular form. I will also accept and respond to data protection concerns raised through another reasonable communication channel.

I will acknowledge your complaint within 30 days of receiving it. I will investigate it fairly and without undue delay, make appropriate enquiries, keep you informed where the investigation takes time, and explain the outcome and any action I have taken.

I may ask for reasonable information to confirm your identity where this is necessary. If you are complaining on someone else’s behalf, I may ask for evidence that you are authorised to act for them.

You also have the right to complain to the Information Commissioner’s Office. I would welcome the opportunity to consider your concern first, but you are not required to contact me before approaching the ICO.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: Make a complaint to the ICO

Cookies

This website uses cookies, scripts, tags and similar technologies. These may include:

• Strictly necessary technologies needed to provide and secure the website;

• Preference or functional technologies;

• Analytics technologies used to understand how the website is used; and

• Advertising or conversion-measurement technologies, but only where these are enabled and you have given the required consent.

Non-essential technologies will not be activated before you have made a relevant choice, unless a specific legal exception applies. Where an exception applies, I will provide clear information and a simple way to object where required.

You can accept or reject non-essential cookies through the website’s cookie controls. Rejecting non-essential cookies will not prevent you from accessing the main information on this website.

I currently may use Google Analytics to understand matters such as which pages are visited and how visitors find the website. Where Google Ads conversion measurement is enabled, it may be used to understand whether an advertisement led someone to visit or take an action on the website. These technologies may collect information such as device information, browser information, approximate location, pages visited, referral source and online identifiers.

I do not use information collected through these technologies to make decisions about your eligibility for my services.

You can manage cookies through your browser, although browser controls may not prevent every type of tracking technology.

Links to other websites

My website may link to other websites, platforms, resources or services. I am not responsible for how those external websites handle your personal information. Please check their privacy policies if you use them.

Changes to this policy

I may update this policy from time to time as my services, tools or legal obligations change.

The latest version will be published on this page.